Privacy Policy

3. What information do we collect?

Personal data or personal information means any information about a living individual from which that person can be identified, directly or indirectly. We may collect different kinds of personal information about you when you interact with us, including online, email, telephone, post or in person. We may also receive the information from third-parties (for example, a publicly available source or from someone who has recommended us to you and given us your details).

The type of personal information we collect from you will depend on the purpose for which it is collected and may include:

• identity and contact information, such as your name and address, telephone and mobile numbers, and email address;
• product delivery and support, such as any correspondence between you and us about an enquiry or a potential or current contract;
• matter information, which includes any personal data about you connected with your instructions to us, including correspondence, notes of our calls and meetings, and any third-party information about your matter;
• accounts and payment, which may include your bank account and billing details and details about the costs of the matter and any payments to and from you; and

 

4. How do we use personal information?

We use your personal data to provide our service to you; to provide services to our customers; to maintain our customer and business records; to recruit staff; and to fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your Consent. Most commonly, we will use your personal data for the following purposes:

• when it is necessary for a contract or fulfilling contractual obligations that we have or are about to enter in to with you;
• when it is necessary for our legitimate interests (or those of a third-party); and
• if we need to comply with a legal or regulatory obligation.

The circumstances in which we will process your personal data are listed below:

• when it is necessary for a contract or fulfilling contractual obligations that we have or are about to enter in to with you;
• when it is necessary for our legitimate interests (or those of a third-party); and
• if we need to comply with a legal or regulatory obligation.
• to identify you;
• record you as a prospective customer and respond to your enquiry;
• to provide contractual services or communicate and administer the contract we have entered with you;
• liaise with third-parties to progress your contract;
• administration, accounting, manage payments, fees and charges to collect money owed to us;
• auditing and dealing with legal disputes involving you, or other workers and contractors, including accidents at work;
• respond to any query or complaint raised by you;
• IT services and deliver relevant website content and to use data analytics to improve our website and the user experience;
• administrate job application and assess your suitability for a vacancy; and
• comply with our legal or regulatory obligations.

 

5. Who do we share your personal information with?

We may share your personal information with third-parties to whom we have outsourced certain tasks, such as accounting and IT support, insurers, contractors, professional advisors in connection with the services they provide for us.

We may also share your data with other third-parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this privacy policy.

 

6. Use of cookies and similar technologies

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. You can find more details about how we use cookies on our website https://redrockgeo.co.uk/how-we-use-cookies.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. You may disable cookies on our website and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the ‘help’ section of your browser or looking at the ‘About Cookies’ website which offers guidance for all modern browsers.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

 

7. Linking to other websites/third-party content

Our website may include links to third-party websites. Clicking on those links may allow third-parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

 

8. How do we secure your personal information?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal information to those employees, agents, contractors and other third-parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.

We may share your personal information with our insurers and our professional advisors. We may also share your data to other professionals working for you (such as your structural engineer, architect or building contractor). If we share your data, we will require the recipient to keep it confidential and secure.

Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our website or by email. This means that any such transmission is at your own risk.

 

9. Where do we store and process personal information?

We store your personal information on secure servers within the European Economic Area (‘EEA’); or transferred only to ‘third-countries’ where ‘adequacy of protection’ or specific certification as defined by the General Data Protection Regulation has been confirmed.

 

10. How long do we keep your personal information?

We will keep your personal information only if it is necessary for the purpose for which it was collected, or for legal or regulatory reasons. Personal information will be securely disposed of when it is no longer required.

 

11. Your rights and keeping your information up-to-date

You have the right to ask us:

• what personal information, we hold about you;
• to update or amend your personal information;
• the recipients to whom the personal data has/will be disclosed;
• to delete your information; and
• to restrict processing of your personal.

You also have the right to:

• object to the processing of your personal information; and
• request the transfer of your personal data to you or a third-party.

If you make a request regarding your rights as listed above, we will consider each request in accordance with the relevant regulations. We will charge no fee for considering and/or complying with such a request unless the request is clearly unfounded, repetitive or excessive in nature.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

Please note we may refuse a request to exercise certain rights if complying with it meant that we are no longer able to meet our legal or contractual obligations.

In accordance with Data Protection Laws you have the right to withdraw consent to processing your data or to request erasure of your personal data, you can do this at any time, by contacting us as set out at the end of this Privacy Policy.

Before processing a request to exercise any of the above rights, we may ask you to verify your identity. This is a security measure to ensure your data is not disclosed to any person who has no right to receive it. In order to process your request, we may contact you to provide further information to speed up our response.

We shall respond to queries within 30 days and process your request in accordance with the provisions of Data Protection Law. Please note, it may take longer subject to the complex of your request or you have several requests.

• what personal information, we hold about you;
• to update or amend your personal information;
• the recipients to whom the personal data has/will be disclosed;
• to delete your information; and
• to restrict processing of your personal.
• object to the processing of your personal information; and
• request the transfer of your personal data to you or a third-party.

 

    12. How to contact us

 

    If you have questions about our privacy practices or your personal information, or you wish to update, amend or correct your data please contact our data manager at office@redrockgeo.co.uk

 

13. Complaints

If you wish to raise a complaint about how we use your data, please e-mail our data manager at office@redrockgeo.co.uk and we will do our best to assist. If you are unsatisfied with our response, you can contact the Information Commissioner’s Office at www.ico.org.uk.

 

14. Updating our privacy notice

We regularly update this privacy notice. The latest version is always displayed on our website and available on request.