1. How RRG keep your information safe
Please read the following carefully and contact us if you have any questions or concerns about our privacy practices.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal data changes.
2. Who are we
Throughout this document Red Rock Geoscience Ltd is referred to as “we, our or us” whose registered office is: 1 Colleton Crescent, Exeter, Devon, EX2 4DG.
The term “you” refers to our prospective, current and former customers, vendors and suppliers; our employees, agents, and contractors; and any viewer or user of our website at www.redrockgeo.co.uk.
For the purpose of the Data Protection Act 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (“GDPR”) or any subsequent amendment or replacement or supplementary legislation (together “Data Protection Law”), the data controller is Red Rock Geoscience Ltd, East Wing, Station House, Broadclyst, Exeter EX5 3AS.
3. What information do we collect?
Personal data or personal information means any information about a living individual from which that person can be identified, directly or indirectly. We may collect different kinds of personal information about you when you interact with us, including online, email, telephone, post or in person. We may also receive the information from third-parties (for example, a publicly available source or from someone who has recommended us to you and given us your details).
The type of personal information we collect from you will depend on the purpose for which it is collected and may include:
4. How do we use personal information?
We use your personal data to provide our service to you; to provide services to our customers; to maintain our customer and business records; to recruit staff; and to fulfil an obligation under law or contract.
We use your Personal Data on legitimate grounds and/or with your Consent. Most commonly, we will use your personal data for the following purposes:
The circumstances in which we will process your personal data are listed below:
5. Who do we share your personal information with?
We may share your personal information with third-parties to whom we have outsourced certain tasks, such as accounting and IT support, insurers, contractors, professional advisors in connection with the services they provide for us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. You may disable cookies on our website and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the ‘help’ section of your browser or looking at the ‘About Cookies’ website which offers guidance for all modern browsers.
7. Linking to other websites/third-party content
Our website may include links to third-party websites. Clicking on those links may allow third-parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
8. How do we secure your personal information?
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal information to those employees, agents, contractors and other third-parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.
We may share your personal information with our insurers and our professional advisors. We may also share your data to other professionals working for you (such as your structural engineer, architect or building contractor). If we share your data, we will require the recipient to keep it confidential and secure.
Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our website or by email. This means that any such transmission is at your own risk.
9. Where do we store and process personal information?
We store your personal information on secure servers within the European Economic Area (‘EEA’); or transferred only to ‘third-countries’ where ‘adequacy of protection’ or specific certification as defined by the General Data Protection Regulation has been confirmed.
10. How long do we keep your personal information?
We will keep your personal information only if it is necessary for the purpose for which it was collected, or for legal or regulatory reasons. Personal information will be securely disposed of when it is no longer required.
11. Your rights and keeping your information up-to-date
You have the right to ask us:
You also have the right to:
If you make a request regarding your rights as listed above, we will consider each request in accordance with the relevant regulations. We will charge no fee for considering and/or complying with such a request unless the request is clearly unfounded, repetitive or excessive in nature.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
Please note we may refuse a request to exercise certain rights if complying with it meant that we are no longer able to meet our legal or contractual obligations.
Before processing a request to exercise any of the above rights, we may ask you to verify your identity. This is a security measure to ensure your data is not disclosed to any person who has no right to receive it. In order to process your request, we may contact you to provide further information to speed up our response.
We shall respond to queries within 30 days and process your request in accordance with the provisions of Data Protection Law. Please note, it may take longer subject to the complex of your request or you have several requests.
12. How to contact us
If you have questions about our privacy practices or your personal information, or you wish to update, amend or correct your data please contact our data manager at firstname.lastname@example.org
If you wish to raise a complaint about how we use your data, please e-mail our data manager at email@example.com and we will do our best to assist. If you are unsatisfied with our response, you can contact the Information Commissioner’s Office at www.ico.org.uk.
14. Updating our privacy notice
We regularly update this privacy notice. The latest version is always displayed on our website and available on request.